How to Redeem a Coupon
Ziovy makes it simple for your customers to redeem coupons they’ve earned through your loyalty program. Follow the steps below to ensure a smooth redemption experience.1. Open the Rewards Widget
Customers can access the floating rewards widget on your Shopify storefront.Here, they’ll see their available points and any eligible rewards.
2. Select “Redeem Points”
From the widget, customers can choose the Redeem option.They’ll be able to see a list of rewards (e.g., discount coupons, free shipping, free product).
3. Choose a Reward
- Example: 500 points → ₹100 off coupon
- Customers select the reward they want to unlock.
4. Generate the Coupon
Once selected, Ziovy instantly creates a coupon code.The coupon will:
- Appear inside the widget
- Be listed under the My Coupons tab
- Also be emailed to the customer (if email notifications are enabled)
5. Apply Coupon at Checkout
At checkout, customers copy and paste the coupon code into the Discount Code field.The discount is then applied automatically.
Tips for Best Experience
- Remind customers about expiring points with automated emails/SMS.
- Offer a variety of rewards at different point levels to encourage more engagement.
- Use campaigns to create limited-time coupon rewards (e.g., double value weekends).