> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ziovy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redeem Coupon

> Step-by-step guide on how customers can redeem coupons in Ziovy.

# How to Redeem a Coupon

Ziovy makes it simple for your customers to redeem coupons they’ve earned through your loyalty program. Follow the steps below to ensure a smooth redemption experience.

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## 1. Open the Rewards Widget

Customers can access the floating rewards widget on your Shopify storefront.\
Here, they’ll see their **available points** and any **eligible rewards**.

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## 2. Select “Redeem Points”

From the widget, customers can choose the **Redeem** option.\
They’ll be able to see a list of rewards (e.g., discount coupons, free shipping, free product).

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## 3. Choose a Reward

* Example: **500 points → ₹100 off coupon**
* Customers select the reward they want to unlock.

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## 4. Generate the Coupon

Once selected, Ziovy instantly creates a coupon code.\
The coupon will:

* Appear inside the widget
* Be listed under the **My Coupons** tab
* Also be emailed to the customer (if email notifications are enabled)

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## 5. Apply Coupon at Checkout

At checkout, customers copy and paste the coupon code into the **Discount Code** field.\
The discount is then applied automatically.

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## Tips for Best Experience

* Remind customers about **expiring points** with automated emails/SMS.
* Offer a variety of rewards at different point levels to encourage more engagement.
* Use campaigns to create **limited-time coupon rewards** (e.g., double value weekends).

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## Next Steps

👉 Learn how to [Create a Campaign](./campaign) to design new coupon-based rewards.